CANT GET TO MY RESIDENTIAL ACCOUNT ONLINE
zainab1
Newbie

EVERYTIME I LOGON IT KEEPS SAYING:

We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience.

I CANT SEE MY BILL AMOUNT, THE DUE DATE, MY BILL DETAILS OR ANYTHING. I HAVE PAPERLESS BILLING SO THIS IS A HUGE PROBLEM. ITS BEEN LIKE THIS FOR WEEKS... I TRIED LIVE CHAT AND THATS ALSO DOWN.

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13 Replies
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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xoAnna
Newbie

I'm having the same exact issue whilst trying to view the bill for my internet.

Please advise.

Thanks.

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ElizabethS
Moderator Emeritus

Hello xoAnna

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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User126
Newbie

I am very frustrated and angry right now with Verizon customer service.  I am having the same problem, but I have never been able to log in yet.  I am a new customer, registered with installation tech and since then can not log in.  Talked to 2 reps, waited over an hour on hold between transfers only to be told by both that they could not help me and I needed transferred again.  All i want to do is log into my account!!!!!!!!!!  I can't believe the terrible customer service!

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LawrenceC
Moderator Emeritus

Hi User12,

Sorry you are having difficulty accessing your account online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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jennd378
Newbie

This issue has been going on for 2 months now!!! I'm unable to pay or see bill no matter what link I choose on the site. Any udate as to when it will be fixed? 😕

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ElizabethS
Moderator Emeritus

Hello jennd378

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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kewood05
Newbie

This is absolutely absurd - I have the exact same message and there is NO way to contact verizon via phone regarding this matter. Terrible customer service and I absolutely plan on shopping around for other providers after this. Please advice ASAP.

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LawrenceC
Moderator Emeritus

Hi kewood05,

Sorry you are having difficulty with your online account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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020
Newbie

Same here. Trying to pay my bill online but have the same message for over 2 weeks. Paperless billing too so I cant pay until this issue is resolved.

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hardcorerobot
Enthusiast - Level 3

please fix mine too. totally broken after moving service to a new address. of course, no issues with VZ autodrafting from my bank account... but actually SEE a bill? impossible...

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LawrenceC
Moderator Emeritus

Hi hardcorerobot,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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LawrenceC
Moderator Emeritus

This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.

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