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EVERYTIME I LOGON IT KEEPS SAYING:
I CANT SEE MY BILL AMOUNT, THE DUE DATE, MY BILL DETAILS OR ANYTHING. I HAVE PAPERLESS BILLING SO THIS IS A HUGE PROBLEM. ITS BEEN LIKE THIS FOR WEEKS... I TRIED LIVE CHAT AND THATS ALSO DOWN.
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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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I'm having the same exact issue whilst trying to view the bill for my internet.
Please advise.
Thanks.
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Hello xoAnna
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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I am very frustrated and angry right now with Verizon customer service. I am having the same problem, but I have never been able to log in yet. I am a new customer, registered with installation tech and since then can not log in. Talked to 2 reps, waited over an hour on hold between transfers only to be told by both that they could not help me and I needed transferred again. All i want to do is log into my account!!!!!!!!!! I can't believe the terrible customer service!
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Hi User12,
Sorry you are having difficulty accessing your account online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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This issue has been going on for 2 months now!!! I'm unable to pay or see bill no matter what link I choose on the site. Any udate as to when it will be fixed? 😕
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Hello jennd378
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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This is absolutely absurd - I have the exact same message and there is NO way to contact verizon via phone regarding this matter. Terrible customer service and I absolutely plan on shopping around for other providers after this. Please advice ASAP.
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Hi kewood05,
Sorry you are having difficulty with your online account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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Same here. Trying to pay my bill online but have the same message for over 2 weeks. Paperless billing too so I cant pay until this issue is resolved.
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please fix mine too. totally broken after moving service to a new address. of course, no issues with VZ autodrafting from my bank account... but actually SEE a bill? impossible...
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Hi hardcorerobot,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.