I will try to be as informing as I can.

My initial contract was set to expire September 12, 2015 (give or take a few days for exact date).

On 7/20/15 I went online to renew my 2 year fios contract and thought everything was good so I submitted the order.

Once I received my "estimated" bill, it was more than $40 dollars of what I was expecting.

Immediately I contacted customer service through chat and was informed my order was cancelled within 24-48 hours and to return the router through mail or at a fios store location as the rep was unable to cancel the router. I also called in to customer service to explain the issue and was informed the same 24-48 hours for the renewal to be cancelled and my original contract to be reinstated.

On the week of 7/31/15 I had the router returned:

FiOS Equipment Dropoff Receipt {edited for privacy}Date : 7/31/2015

Store: ABC54

Accepted by: {edited for privacy}

Store Address :  West Orange, NJ 07052

After I dropped off the router, I paid my July-August bill and noticed that my account stated that my services was until July of 2017. I immediately contact chat support and was informed that the initial renewal agreement was not cancelled fully, and the rep I chatted with ASSURED to me that he will submit the correct info to have renewal contract cancelled and initial original contract to be reinstated. I asked for an email or anything in relation to this information which the rep typed:

{edited for privacy}

I waited about another 10 days and saw the problem was still not fixed, I then called customer support ONCE AGAIN and spoke to Mrs. Green who stated she would contact me one this entire ordeal was fixed. Mrs. Green called me on 8/13/2015 and informed me that this situation still has not been resolved and would contact me later on.

On 8/17/15 I get my August-September 2015 bill and the amount owed is showing the new contract price that I have not authorized.

So now, not only has my renewal contract not been cancelled, my initial contract end date is fast approapching, and NOW i have to deal with incorrect billing amount for my last month.

I just want the new contract to be cancelled, and get back my original contract end date of September 2015 and just move on with my life.

Someone please help because I have not gotten any answers with phone and chat support.

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