I have had the worse experience ever with Verizon . I have a whole business account and the customer service is the worse ever. I call speak to a agent. If i call back again about the same issue I get different information. Not Once have I called and got the same information. I get hung up on! I get transferred to the wrong departments! I get told No worry mam you don't have to worry about this situation its fixed to later find out its not fixed! There has to be a escalation team for a company BIG as this company is! This is not ok and the amount of money we pay for the service to be treated like this is diabolical!
Hello finleys, this is definitely not the experience we want our customers to have. I am going to send a private message to you so that we can better assist.
-Joe
We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.
~Pam
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