Can Verizon actually fix a billing issue?

Has anyone ever had Verizon fix a billing issue and if so how did you do it?  Our bill is constantly incorrect.  We signed up for custom TV, HBO, internet, and phone for $70/mo.  They charge us $130, deduct $30 automatically and need to deduct $30 manually each month.  They keep forgetting to deduct the second $30 credit.  Talking to customer service reps and supervisors is pointless.  At the request of the worthless supervisor I wrote to corporate office but haven't heard back.  I don't want to waste another 2 hours on the phone with customer service for them to not resolve issue.  Thanks.

1 Reply
Moderator Emeritus

Hi Cssloven,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.