Can not pay bill
Salsaman3
Newbie
Spent over an hour on the phone with Verizon. One call, but was transferred at least six times. I gave up and went to the Verizon store to pay in person. Still no good. Here is the error message I get:

"We are sorry, we could not process your request. Please try again later."
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Re: Can not pay bill
LawrenceC
Moderator Emeritus

Hi Salsaman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Can't pay bill
Salsaman3
Newbie

Same as everybody else, same as last month.

"We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience."
 
Go ahead, do the usual - "Your issue has been escalated to a Verizon agent ..." etc.
 
So I can call and convince the agent to let me pay the bill over the phone without charging a fee-for-paying-over-the-phone.
 
I guess this is the new process.
 
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Re: Can't pay bill
LawrenceC
Moderator Emeritus

Hi Salsaman,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

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