Can't Redeem Gift Card

[Gargila]

After waiting a month after my install date as I was told, I received and email about redeeming my $300 prepaid gift card that was included as part of my package when I signed up. I have received that email now, but the instructions it gives me (copy/pasted below) tell me to click on the reward card image, which does not show up on my page after i click the link in the email. I would apprieciate assisstance resolving this, as the email also states that I must redeeem this within sixty days or I would lose it.

Thank you for your help,

James

It's time to get your $300 Visa® Prepaid Card.*

Great news! It's now time to redeem your Verizon reward. So go ahead and follow the steps below to redeem—it's on us. Follow the instructions below to redeem. $300 Visa® Prepaid Card Click on the Redeem now button below and log in using your user ID and password. Click on the reward card image and follow the on-screen instructions to register your reward. Watch for your card to arrive approximately 30 days after you've registered. Thanks for choosing Fios®—the 100% fiber-optic network.

[LawrenceC]

Hi Gargila,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.