Can't accesss Upgrade Services

Hi Verizon,

My contract term is nearing its end and I am trying to upgrade / look at options via the online portal through 'Upgrade Services' on my verizon. I was able to do this before, but now it is not letting me.

I get this error:

Please contact the Verizon Local Business Office

We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance

1-800-VERIZON (1-800-837-4966)

Please advise.