Can't apply Verizon Forward discount while order the new service.

[kkm845]

I got approved for the Verizon Forward program.

From the Enrollment ID page, it redirected me to select the Fios plan to checkout.

During the credit check process, the order status changed to pending,

and I had to call the Credit Verification department to complete it.

I called the department for credit verification, and it was done very simply.

Then, the agent forwarded me to another agent to finish the order.

Before completing the order, I asked for the total price just in case.

When I placed the order, it showed $0 for the first six months,

but the agent couldn’t see any Verizon Forward discount.

So, she said it would be $59.99 per month.

I asked to cancel the order to reorder with the Verizon Forward discount.

A few days later, I went to the Verizon Forward website, logged in using my enrollment ID.

I double-checked that the 300Mbps plan is $0 for the first six months and checked out.

Again, the order status changed to pending because of the credit verification.

I called the credit department to clear it up.

At that moment, I told the agent that I would finish the order online by myself.

I logged in using my Verizon account and contacted Chat customer support.

I gave the order number to look up.

Again, the agent told me that no Verizon Forward discount was shown, so it was $59.99.

How can I apply the Verizon Forward credit to make it $0 for the first six months?

[DeeJo49]

File a complaint with the Federal Communications Commission NOW ("the FCC"). Screenshot or take photos of this and all emails from Verizon. Verizon monitors this board. Filing a complaint is free and easy. https://www.fcc.gov/consumers/guides/filing-informal-complaint.

[kh_jenn]

Hi kkm845, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.