i just recently was laid off from my job. I have been trying to contact customer service to hopefully be able to do a payment arraignment, but every effort I make has been unsuccessful. On hold when I call for 45mins or more, I am left on hold or no one responds to my chats when I do it online & now I ma using this as my final option. Please someone from Verizon please contact me. I do not want my service disconnected, my credit ruined & I want to still use your service.
Thank You In Advance,
{edited for privacy}
Hi reginaldedavis,
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers, or you may use Contact Us. For billing issues, you should contact Verizon during normal business hours.
I have done all that you suggested & I STILL can not get a hold of anyone. I just called 30 minutes ago & I was still on hold without speaking to someone. I am very upset that I can grt a response here that, but it does not help me. I have made multiple attempts to contact a representative and nothing worked. I see that this is a dead end as well. Close this post I made please, since it seems any effort I make to resolve this issue is pointless.
IF you are trying to reach billling, which it sounds like, they work "business" hours and will not be reachable at other times.
I am a new Fios customer I am having a problem with the service I have called six times and have waited more than an hour on the phone once for 90 minutes and all you get is that stupid recording that says. We are sorry please continue to hold your call is important to us every 35 seconds with that in a music in the background I am probably going to have to switch back to Spectrum my two locations average $500 a month I guess that's not important to Verizon
Your "contact us" link is dead, and I've spent over an hour trying to get you on the phone. Your customer service is atrocious!
I've been trying to reach you between 9 and 10 AM on a Friday. Are those not normal business hours!!!
There are no other options on how to contact you.
This is a peer to peer support forum. You are not speaking to Verizon, here. This is the support page:
and it is functioning. If you still have problems, clear your cache or try a different browser.
Have you ever clicked the 'Contact Us' button? You must select a category before you can go any further (Billing, TV, Internet, Phone, Registration & Sign In, Order & Change Service). What if a customer's reason for contacting Verizon does not fall under any of options? What if the reason include three options listed? Where is the "Complaints/Concerns" button?
And if you cannot get the contact us option to work, one of the options it always shows is to call 1-800-VERIZON . I find it odd when people say it takes them over an hour to get someone on the phone. Maybe an hour to get someone who can fix the problem but waits over 5 minutes have always been unusual for me. Both in NY and FL.
I've spent more time on the phone with Verizon on hold this week than I've spent with my husband, or sleeping, or working! I agree that something has to be done to improve customer service.
Awful!
Verizon has the absoulute worst custer service possible. If you plan on being a customer get used to it. Writing this during the already 20 minutes I am waiting for someone from tech support to get on the phone.
I have had this same problems numerous times, between Verizon Wireless and Verizon FIOS. The only time you can reach someone quickly is if you want to buy something. Once they have you as a customer then they ignor you. The custtomer service is the worse that I have ever seen. I have just spent 1 hr and 5 minutes on hold waiting for someone to answer a billing question where I have a charge for equipment in November and I haven't change anything recently. Maybe if Verizon had a mangagement team that really cared about customers, they would provide a customer service department that showed this. I would like a call from a Verizon Manager.
They are awful and empowered to do nothing that is not scripted. The Manager was worse than the employee and when I asked for his bosses email, he hung up on me.
This is absolutely crazy. Fourth attempt at contacting customer service.
- Over an hour on hold with no one acknowledging.
- Tries to email them. That function has been disabled on the website. Go figure - you can't email a company that provides email service!
- Tried chat several times throughout the day - always "unavailable"
- Even this forum was difficult. Had to sign up only to reply to another message. Every time I signed in to post an original message, the system would return me to My Verizon...
- I get the distinct feeling no one appreciates my business.
If any one in the company reads this, I would appreciate a call or an email. You have both.
Hi brock275,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Start a new topic or ask questions in the open forum.
