Can't redeem Black Friday Gift Card !

I signed up for my Fios account during the Black Friday Special where you received an Echo, Year of Prime, AND the choice of an $100 Gift Card. I have received emails to redeem this offer on my account page. I cannot. I see the images to redeem the echo and the year of prime. There is no place to redeem the gift card and everytime I call or chat they have no idea what I am talking about. Was this a scam? Any help would be appreciated.

Thnak you

Re: Can't redeem Black Friday Gift Card !

Hi matthew2484,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.