Can’t redeem grub hub gift card

Seems like the only way to resolve is to post here, I’ve tried taking up the issue with chat agents but they simply do nothing or tell me to wait and it’ll become available or work later? I keep getting the same error code

{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}

just let me redeem, this isn’t the way I wished to start business with a new internet provider

Re: Can’t redeem grub hub gift card

Hi Fireweyer,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.