Can't redeem my Samsung Promotion

Received email today notifying me that today was the last day to redeem my Samsung promotion from the FiOS internet i ordered in September.  When I follow link from my Verizon it takes me to Samsung site where the Chromebook is in the cart, but when you checkout, you are informed that they are out of stock.  I can't redeem my promotion and today is the last day according to the email.  I have talked to both Verizon representative and Samsung with no luck.  What should I do?

Re: Can't redeem my Samsung Promotion
Moderator Emeritus

Hi MB2022,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.