Can't see bill
kwazytazz
Newbie

It has been a few months since I have been able to see my bill.

I get the error message "Your bill summary is not available at this time. To view your bill, please continue to the Billing and Payment page."

Please fix it, unless this means I don't have to pay my bills anymore then that's fine with me.

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Re: Can't see bill
ElizabethS
Moderator Emeritus

Try clearing your cache. If that does not work, try a different browser.

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Re: Can't see bill
_dot
Specialist - Level 1

i'm now going to search through these forums to see if i can find  instances where clearing the cache restored the user's ability to view their bill online. i take it i will be successful. i wish it worked for me.

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Re: Can't see bill
tns2
Community Leader
Community Leader

@the_madscanner wrote:

i'm now going to search through these forums to see if i can find  instances where clearing the cache restored the user's ability to view their bill online. i take it i will be successful. i wish it worked for me.


Lots of cases it has, and lots of cases it hasn't. It has worked for me several times.  But obviously if Verizon screws somethimg up about your account it doesn't work.

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Re: Can't see bill
_dot
Specialist - Level 1

@kwazytazz wrote:

It has been a few months since I have been able to see my bill.

I get the error message "Your bill summary is not available at this time. To view your bill, please continue to the Billing and Payment page."

Please fix it, unless this means I don't have to pay my bills anymore then that's fine with me.


kwazy,  what happens when you "continue to the Billing and Payment page"? are you getting looped back to the "my verizon" homepage? or can you actually see your bill? just not the summary? did clearing your cache , cookies, using diff browser, using diff computer,  at diff location work for you?

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Re: Can't see bill
kwazytazz
Newbie

tried it..even tried on my phone and via the verizon app...unable to retrieve your billing info at this time

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Re: Can't see bill
kwazytazz
Newbie

I have tried different browsers, cleared cache, different computers, mobile ...anything you can think of

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Re: Can't see bill
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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