Cancel Account

{edited for privacy} manages the community of {edited for privacy}. We have been trying for months now to get one of the accounts cancelled, however it still has not been completed and the association continues to be invoiced each month. The association no longer needs this service/phone number. Please cancel account {edited for privacy}, effective immediately. This account is enrolled in Direct Payment. The bill for October 17, 2017, is the last bill we are authorizing to pay. Any bills paid through the Direct Payment after November 6, 2017 will be considered fraudulent and our bank will be instructed to charge back Verizon. Should you have any questions or need additional information please call our office at {edited for privacy}


{edited for privacy}

Re: Cancel Account
Contributor - Level 1

Hi jorobbins,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.