Cancel Payment
Enthusiast - Level 1

I Need Help!
yesterday I also made a payment by mistake a week before my payday, right after the payment was made and asked me if I wanted to cancel and I clicked cancel payment button… In a frenzy, I went into history and tried to manually cancel it just in case, however , there was no cancel payment button for the payment that was "processing". I assumed it was because I already canceled the payment immediately after I pressed the payment button.
Now four days later the payment came out, I'm overdrafted, I don't get paid until next week, and I tried to cancel the payment for which the button is now showing, but every time I do so it says failure!
I need someone from Verizon to help me with this because I can't get anyone on the phone it says it's after business hours but that's the only time I'm home.

Re: Cancel Payment

Hi Bill1-2-3-4-,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.