Cancel a Payment

[Springerj7]

I am trying to get assistance with cancelling a payment I ignitiated a little while ago this morning. I have chatted with a live rep but he told me his system could not perform my request. It is very urgent that I have the payment cancelled. Please help

[vzw_customer_support]

We want to make sure we're doing everything we can to help you get your payment cancelled. We're going to send you a Private Note so we can help.

~Jesse

[ZJolteon96]

I need some help canceling my payment

[vzw_customer_support]

We are here to help you with your payment. Sending you a private note now.

-Cryssie

[Personaperson]

Where can I find the private message?

[vzw_customer_support]

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

[romainlanglois]

I need help canceling a payment 

[vzw_customer_support]

Hey there, romainlanglois, we're here to help with your payment concern. So we can better assist, we will be reaching out via Private Message.

-Lauren

[Mjp1988]

I also need to cancel a payment I just made 

[vzw_customer_support]

Hello Mjp1988. We want to make sure you have all of the options available to cancel a payment. We will send you a private message to review all options.

-Toni

[lesgata]

I would like assistance in cancelling or reversing a payment as well.  Thank you.  

[lesgata]

I went in somewhere in the site and picked "get a call back" and a rep was able to help me cancel the payment.  

[UnknOwn9178]

I need help canceling a payment asap

[vzw_customer_support]

Hello UnknOwn9178. Let's find a solution as fast as possible. We will send you a private message to assist further with your request.

-Toni

[Personaperson]

How do I cancel a payment

[vzw_customer_support]

Hello Personaperson. We understand the urgency when needing to cancel a payment. We will send you a private message to discuss the best options to have this resolved quickly. 

-Toni

[Jvidcus09]

I need some help canceling a payment 

[vzw_customer_support]

Hello, I would be happy to help... sending you a private message now.

-Jaquetta

[Springerj7]

Contacting the bank is a run around. They can not do anything that I was trying to have done. Cant do a reversal cant do what the prev reps didnt tell me they were doing, a refund. Right back to Verizon I go. Only the recipient of the payment can do such a thing. Ill contact my bank if I ever suffer fraudulent activities

[vzw_customer_support]

We do want to assist and get on the same page with the payment in questions.  Please reply to the following Private Note to get started.  We are eager to get your answers.

-Deb

[vzw_customer_support]

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs.  We look forward to assisting you.  https://www.verizon.com/support/contact-us/#mobile

-Deb