Cancel and pro rate
Enthusiast - Level 1

canceled my account on tthe 5 of the month. My bill cycle is due the 1st, so theoretically I owe them for 5 days. NOPE- they want a full months bill again, stating they will pay me back later. THis is called floating money, you do this times 100K customers and you have a whole new revenue stream and is unethical. I am sure that once my refund comes, that too will have issues. Glad to have canceled and this little 'end game' gimmick assures me I will never return.

Re: Cancel and pro rate
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Cancel and pro rate
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.