Canceling Service

I called Version yesterday, 10/3/17 and informed them that I would be moving with someone who already had Verizon. The customer service agent said that if I had proof of moving in with someone who already had Verizon, they could wave the termination fee. They required an order number. I got the order number and called back today, 10/4/17. They told me the information I got was false and instead of resolving the issue, they send me a termination email with $100 fee to pay. I've spent thousands of dollars over the yeas between cable, internet and cell phones at verizon and they now just lost a customer by not honoring their word. 

1 Reply
Moderator Emeritus

Hi RL1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.