Canceling an existing account using Durable Power of Attorney

wspeth69
Newbie

My relative has recently moved to assisted living and been diagnosed with dementia.  How do I cancel her home phone and internet using my Durable Power of Attorney?

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vzw_customer_support
Customer Service Rep

wspeth69, we're truly sorry to hear about your family member's diagnosis, and our hearts go out to you and your family during this time. We certainly understand how important it is to manage the account, and we're here to help. Please tell us, is her account a wireless mobile account, or is it with Fios?

~Izzy

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Wspeth
Newbie

My relative has a landline phone and DSL internet only.

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