Cancelled auto pay and was still charged

I cancelled my auto pay 5 days before it was supposed to come out and set up a payment plan....The charge was still deducted from my account!! I am not happy and have been trying to reach customer service all morning by chat (doesn't work), requesting a call (doesn't work) and last but not least, after calling and going through multiple prompts to speak with someone...was told there was over an hour wait and I've since been waiting 2 hours for someone to call me  back. I am super **bleep** at this point.

Re: Cancelled auto pay and was still charged
Moderator Emeritus

Hi sforrest,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.