Cancelled my verizon service but still being billed
Formercustomer12

I cancelled my Verizon service in January and transferred to Mint mobile, and have no other verizon services. I keep getting a monthly bill from verizon, and now from collections. When I cancelled in Jan they said Id get a confirm number by email but I never did.

When i called verizon today about their bill they said they couldnt help me. They couldnt confirm my account was cancelled or send me any confirmation of any kind over email or mail.

I dont know if my account is actually canceled because they refused to help me or escalate me to a manager. Is this the shakedown that Verizon does when you cancel? Do I just have to pay forever or get sent to collections? I dont owe on a device and wasnt in contract...what is going on?

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Re: Cancelled my verizon service but still being billed
vzw_customer_support
Customer Service Rep

Hi! Thank you for your message. I will send you a private message for more help about your issues with your account.

>Gigi

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Re: Cancelled my verizon service but still being billed
vzw_customer_support
Customer Service Rep

Hello! Thank you for the information you share with us. I understand your annoyance about the account that you already canceled, we will check if it is still active and any questions you have about your bill.

>Gigi

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