Cancelling phone service

[pamhodson]

My 27 year old son has Selective Mutism.  He cannot speak right now.   The problem is that he wants to cancel his Verizon phone service.  He is not in contract and has no device payments.  He needs to get out of this service because he is not using it. 

Can someone please tell us how he can cancel phone service without actually speaking to someone?

Thanks for any help you can give!

[vzw_customer_support · Accepted solution]

Hi, pamhodson. Thanks for reaching and sharing these details. While we would be saddened to see you go, we are happy to accommodate your requests. Please follow the instructions here to complete Account Manager enrollment: https://www.verizon.com/support/assign-account-manager-roles-faqs/#item5 Once you are enrolled, we will be able to work with you to review options for account disconnection. 

-Lorenzo