Cannot Access My Bill or Pay Online
indiraa99
Newbie

This has been an issue for two months. I get an error message when I try to sign-on to access and pay my bill. I've made my 5th contact with Verizon support this evening and still, after close to two hours, no resolution.After allowing access to my PC, restarting, doing this and that, the agent told me to call {edited for privacy}. The last time I called on November 18, I was on the phone for 3 HOURS and was transferred 7 times and disconnected once. I  had to call billing the next day from work and have a supervisor process my payment. None of the tickets that previous agents have said they would submit seem to exist and the problem still remains. It is too late for me to go through this again on the phone tonight. I need to have this fixed. I can't even access and change my services. 

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Re: Cannot Access My Bill or Pay Online
LawrenceC
Moderator Emeritus

Hi indiraa99,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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