I cannot log into my account. I cannot even access the log in page. I have tried on multiple browsers through my mac and through the app on my phone and just get the error message:
"We're sorry. We are unable to process your request at this time. For more information about Verizon products and services, visit verizon. com"
Solved! Go to Correct Answer
Suspending your number just prevents someone from using your device, but doesn't disconnect your service. Therefore, you will still be getting billed. If you haven't been paying your bill, then Verizon has disconnected you for nonpayment and your account access is revoked. I would use the one time payment site which doesn't require a My Verizon login and pay your bill to avoid going to collections.
The only way to not be getting a phone bill is to disconnect your service, but then you'd lose your phone number.
Suspending your number just prevents someone from using your device, but doesn't disconnect your service. Therefore, you will still be getting billed. If you haven't been paying your bill, then Verizon has disconnected you for nonpayment and your account access is revoked. I would use the one time payment site which doesn't require a My Verizon login and pay your bill to avoid going to collections.
The only way to not be getting a phone bill is to disconnect your service, but then you'd lose your phone number.
Oh, no! We are sorry to see you in this situation. We understand the importance of managing your account, especially while overseas. Our goal is to help you in the best way possible.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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