Cannot Redeem $100 Rewards Gift Card

Hi Team, 

I have signed up for Verizon Fios and was told I can redeem a $100 reward gift card. 

I got an email telling me instructions of which I followed.  Once I clicked on it and "Redeem", it brings me back to my account overview page. I've spoken with customer representatives and rewards specialists but no one is able to help me resolve this.

Please let me know if anyone can help, Thank you.

Re: Cannot Redeem $100 Rewards Gift Card
Moderator Emeritus

Hi AFeng,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.