Cannot Redeem $50 Visa prepaid card for signing up

I think many people share and experience this same issue...but I didn't find any solutions on this forum....all the response I saw is your agent will contact that I guess I have to make a post as well.... So following is the issue I experienced....

I received an email instructing me to redeem my two visa prepaid cards that were offered as part of sign-up. The email states to click the "redeem now" link and then "Click on the reward tile and follow the on-screen instructions
to register your reward."

There is no reward tile. Please help.

Re: Cannot Redeem $50 Visa prepaid card for signing up
Moderator Emeritus

Hi Suyuna,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.