Cannot Redeem $50 and $100 Prepaid Visa Cards

Looks like many others are having this issue, so add me to the list...

I just received an email saying that my two prepaid Visa cards are ready to be redeemed.  I click the link and it takes me to my dashboard.  I then see "Redeem Now" buttons for the two cards, as expected.  However, these buttons don't work - when I click them, I receive the same "HTTP Status 500" error page that others have mentioned.  I tried it on multiple browsers and on my mobile app but get the same issue.

How can I redeem these cards??  It's pretty inexcusable that this issue has been going on for weeks now, looking at the comments here.

1 Reply
Moderator Emeritus

Hi merlin8,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.