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Cannot Redeem Amazon Prime & Amazon Echo Promotion

I received an email to redeem my offer for Amazon Prime and Amazon Echo. When I click on the REDEEM NOW link in the email to access the home page for my account,  the screen does not have an option to redeem the promo. The Chat representative confirmed that I am eligible, and unsuccessfully attempted to send me another email. Can you kindly escalate my request to Verizon agent? Thank you.

Re: Cannot Redeem Amazon Prime & Amazon Echo Promotion
Community Manager
Community Manager

Hi jndddr,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.