Cannot Redeem Free Year of Amazon Prime

Hello, I was able to redeem the Echo, and received the Echo almost a month ago now, but it does not seem like I'm able to redeem the free prime. I reached out to a representative who was unable to provide me any answers other than give it some time and try your redeem link again. Which I did, but it is still showing I'm going to be charged for Prime again come February 20, 2019.

Please help, I just got an email stating this offer is expiring soon.

Re: Cannot Redeem Free Year of Amazon Prime
Moderator Emeritus

Hi jumiofdiamonds,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.