Cannot Redeem Gift Cards

I have two gift cards that I have been unable to redeem.  I have followed the instructions in the email, and the confirmation stated that I would receive the gift cards by email in a few days.  I have not received any messages from Verizon.

I used chat, and they sent me another email link.  That, of course, does not work - it just opens up a new home page.  The redemption period expires in two weeks. 😞

Re: Cannot Redeem Gift Cards

This is quite common with Verizon. Just google the situation.

to take money the links work, to give promised gift cards or money back the links go nowhere or loop.

contact your states attorney general’s office who can assist with those gift cards.

good luck

Re: Cannot Redeem Gift Cards
Moderator Emeritus

Hi Amrose,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.