Cannot Redeem Verizon Gift Card

[wwd1015]

Got the following email twice but the link never works

 

It's time to get your reward from Verizon.*

Great news! Now that your Fios service has been installed for 65 days it's time to redeem your reward. A $100 Verizon Gift Card for your order of Fios Home Internet Gigabit Connection.^ Follow the instructions below to redeem. Click on the Redeem now button below and log in using your user ID and password. Click on the reward tile and follow the on-screen instructions to register your reward.

Have tried everything online and talked to a few customer representatives but still can’t redeem anything please help me out 

[wwd1015]

Have tried everything online and talked to a few customer representatives but still can’t redeem anything please help me out 

[LawrenceC]

Hi wwd1015,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.