Cannot access my account or pay for the life of me
kathrinrising
Newbie

I have been trying to log into my account for days with no success and it seems like it is permanently blocked / locked now because I cannot even make a one-time payment to my phone number - I desperately need someone to help as I cannot call (currently abroad) and the chat is absolutely useless for my issue. 

Yes i cleared my cage, cookies, and tried three different browsers - it's definitely the fact that my account is disabled or something. Can someone please help before I lose my mind? All I want is to pay and continue to have my phone work 😞

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vzw_customer_support
Customer Service Rep

We're sorry to hear about your problems accessing the acount. We'll send you a Private Note shortly.

~Jesse

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