Cannot add Lifeline discount to my account!

I have a question that hopefully someone can help me. I have been a Verizon Fios customer for 7 years. I recently was found disabled by the Social Security Administration. I applied and was approved for the Lifeline discount. Since I don’t have a landline, I want to use it for my internet services. I got a Lifeline approval number; and I’ve been calling Verizon asking how I can apply this discount to my account. So far I’ve been given the run around and no one seems to know the answer. What can I do? I have email proof that I’m approved, and I called Lifeline and they told me that Verizon also has access to verify my Lifeline approval. What number or department should I call? I’m in NJ if that’s matters.  

Re: Cannot add Lifeline discount to my account!

Hi Rambop2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.