Cannot change bank account for Autopay.

This has been going on for 7 months. When I call Verizon I talk to a rep 3 different times who takes my new bank info but Verizon continues to take the funds for Autopay from my old account. I am going to close the old account and let Verizon contact me because they can't get paid. Maybe then I will be able to get my new bank account on there to pay.

Re: Cannot change bank account for Autopay.
Moderator Emeritus

Hi Wrf1961,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.