Cannot get account/service issue resolved
Enthusiast - Level 2

As briefly as possible, here is my problem. Last August, we moved into a condo still using vDsl. (We have FIOS Triple Play). A few weeks later, VZ notified us that our building had been upgraded, call in & arrange for a tech to bring fiber to our unit. This would give us true FIOS service, no more vDsl. The problem started with the order the tech tried to work. He asked if we were changing our number, we said no. He said the order showed a new number, but he called a rep, had me speak to her and supposedly resolved the issue. Eventually, our phone worked with our original number. The PROBLEM is we have been billed for a digital line, part of the Triple Play, and an additional Freedom Essentials line we never ordered and don't want. EVERY month since I call VZ, work with a nice rep who credits my bill, writes a ticket to resolve the issue, and nothing changes. Last follow-up call, I was told the ticket was still open with no date for resolution. I can't get it escalated and can't get it resolved more than six months later. Is there anywhere to escalate this so someone takes ownership of the issue and gets it fixed?

Re: Cannot get account/service issue resolved

Hi tpjs1,

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