Cannot pay online
illuminatic
Newbie
I have been trying to pay a bill online the past few days but keep getting messages that the amount due is unavailable. When I try to add the amount in manually, the website will not allow me to pay. Now when I try to log in my account it's says my account cannot be accessed. I tried calling but kept passed around and placed on hold for about 2 hours. I am beyond frustrated at this point.
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Re: Cannot pay online
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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