Cannot redeem $100 Fios Gift Card

[Teemo1]

I tried two different browsers (Safari, Chrome) and the Verizon Fios apps on my phone but none of them is working.

I called to Verizon reward dept. and I spoke to one of the agent on 6/21/22. She said that she will send a redeem code directly to my email but I still didn't receive any emails.. 

Could somebody please give me the solution?

[LawrenceC]

Hi Teemo,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.