Cannot redeem $100 prepaid card

I have been trying to redeem my $100 card for a month now.

1) Does not work via app

2) Does not work via Safari on my iphone

3) Does not work via internet explorer on my laptop

4) Does not work via chrome on my laptop

5) The help line I am re-directed to by the Verizon genral support is never answered

Looks like I am not alone? What's the deal?

Re: Cannot redeem $100 prepaid card
Moderator Emeritus

Hi critch006,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.