Cannot redeem $50 gift card

Hey, I got the promotion for signing up for FIOS and waited a month. I'm unable to progress to anywhere to redeem it. Clicking the link in email sends me to the normal Verizon home page and when I click the redeem gift card button, it just refreshes the page. Any help? Looks like everyone has the same issue.

Re: Cannot redeem $50 gift card
Moderator Emeritus

Hi Kale,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.