Cannot redeem Xbox gift card

I’ve been trying to redeem the Xbox gift card, tried contacting support and they gave me the run around. It says in the term that in 30 days you will get the offer. I got the email and the offer showed up in my offers page but when I go to redeem, I’m hit with an error page. 

the Fios help told me I needed to wait 65 days ??? But it literally says 30. So I’m confused. What’s the point of signing up for the gaming package if they won’t stand by the offer. Is anyone else who has this issue actually had it resolved??? 

Re: Cannot redeem Xbox gift card
Moderator Emeritus

Hi Chrisppppp,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.