Cannot view or pay bill online

For more than five months now I have not been able to view my bill or pay my bill online. I have called multiple times and it has only led to frustration with no resolution. The online bill pay system has some serious issues, and it seems that Verizon is clearly aware of this. I have read through other posts where people have complained of the exact same issue, since January.

I have received multipled letters threatening to cut off my service if I do not pay my bill. It's not that I don't want to pay my bill, but it's that an internet company somehow cannot be bothered to fix their own website. This seems a bit ironic.

I can't check my bill so I don't know if it is accurate and wouldnt be able to spot mistakes. Additionally there is a $3.50 charge to pay via phone. This seems unfair because it is not our fault that the Verizon system is down.

Please advice as to how to fix this situation.

Re: Cannot view or pay bill online
Moderator Emeritus

Hi mvm297,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.