Cannot view or pay bill online

I have been logging on every 2 hours everyday to view my bill and each time I receive the same message:

"We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience." Five days later and I am still getting the same message.  I have contacted Verizon and spoken with Tech Services who don't know what they are doing because they told me to wait until Monday when my schedule payment post. (I am not Tech savy, but what does that have to do with anything?) Then tech services transfers me to Billing and said it may have to do with my account.  The Supervisor in that department said there was nothing see can do and I should call Tech Services again. 

Need some help here, please!

Re: Cannot view or pay bill online
Community Leader
Community Leader

Note you are talking to peers, although the admins may decide to escalate your problem for you.

Since billing already said they found nothing wrong with your account

  1. Try clearing your cache.  The exact problem you have has been known to be caused by something incorrect stored in cache.
  2. Disable addons to your browser
  3. Try another Browser
  4. Try another computer
Re: Cannot view or pay bill online
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.