I was contacted by the usage verification center and told that I can only make a cash payment to bring my account current, and the lift the block that is on my account to make outgoing calls. It is frustrating and ridiculous how this department seems to be totally disconnected from the normal verizon customer service departments.
I tried to make a cash payment today at an official verizon kiosk, and for some reason my account does not show up! I went to 2 stores and had people assit to pay my verizon residential bill, but I am unable to.
If I pay with a credit or debit card, the "usage verifications center" says it will take 22 days for me to be able to make outgoing calls! This is absolutely ridiculous.
The verizon site is NOT user friendly, the whole reason I got into this mess is because I set up a payment arrangment, and the site would not let me cancel! When I called multiple times I asked for the payment to be cancelled and the representatives were unable to cancel.
It is not fair that I am being penalized for this!
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