I just switched to Verizon a few months ago and had problems getting my auto pay working- I had called EVERY month to make a payment and try to correct the problem, everytime I was told it should be fine and that it was fixed. Yesterday my payment once again fails to go through so I go to my account and see that it’s now cash only! Again I call- For the first time I’m told the problem is with the routing numbers for my bank, which I would have happily fixed. My payments haven’t been late because I’ve called to make them with credit cards- yet still I am penalized? I’m told this can’t be fixed and it’s now on my record with Verizon. Then when I express my frustration I’m told they will put in a ticket- I get an email that there will be an investigation, then 5 minutes later another email saying the investigation is over and case closed. What a joke, just to get me off the phone. I am so dissatisfied. If I hadn’t just switched service I’d be out- but never again. I’ll go back to T-Mobile.
If an autopay gets declined for some reason, the system automatically disables autopay and you can't sign back up for 6 months. Wish a human could override that if it was a one-off thing, but it is what it is. Considering you've been dealing with the problem for a few months already, you may be able to (finally) sign up if it was only a routing number issue.
If you want out, check and see if your old carrier would be willing to buy out your current Verizon contract? You'd have to go on a new one with them immediately in exchange, but it's a thought. Otherwise, it's stick with the current deal or pay a fortune to get out.
Start a new topic or ask questions in the open forum.
