All I'm trying to do is upgrade my phone and then once I do, I'll be adding another line. I've called and chatted multiple times been told 3 different time frames. I'm done with it. So I will be taking my 2 phone lines, tablet, and internet elsewhere. I've told them I needed my billing date changed and they just changed it. They're saying they can't do anything til November. And I'm not waiting 2 months. So goodbye verizon!
Hello, Sinisterbunny94. Help is here as we would never want to see you leave us. I do see the title shows as Cash Only status. Just to confirm, is your account currently in a cash only status? This type of status does cause some issues when upgrading, adding new lines of service, or even changing the billing cycle but once the cash only status falls off, we can then explore your options.
-Natasha
Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed. Excellent payment history until March when I got injured. Then in September when I had fraud issues with my bank account. This caused a returned payment, losing autopay discount, and the cash only payment restriction. All of this has rasied my payment and the restriction will not expire until January 2025, for a grand total of $350. I spent several hours both on the phone and in a store hoping for a resolution, but I was transfered and put on hold and decided to give up for the day. It is extremely insulting to hear your customer service agents repeat everything I say to them time and again. Followed by "I am sorry, I am unable to lift the hold."
Somebody at Verizon placed the hold. Somebody at Verizon should be able to lift the hold. I am baffled that this is how Verizon would choose to penalize a customer. I absolutely understand a penalty or small fee, but a penalty so egregious at the risk of losing a customer????? Help it make sense , Verizon. And most of all, remove the penalty and reinstate my auto pay discount.
I have been a customer for three years and have six lines, I had called BEFORE the payments were returned to notify Verizon of the fraud on my bank account, sending three payments back. I financed four phones and paid two off in full and early, this is the thanks I get even though I was told on Wednesday it wouldnโt affect my account so to the fraud. Oh not to mention TWO days later they disconnected my service charging me $120 to reconnect even though they swore nothing would be affected. Spent ten hours trying to get a resolution and get it fixed, NO ONE CARES!!
Hello! Before anything, thanks for your three years and six lines of service with the company, Verizon truly appreciate your business. We are truly sorry for your recent account/billing/payment experience. The last thing we want is for you to have a negative impression of Verizon. Our goal is to offer the support you need.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Have spent over 5 hours over several days trying to get 2 new phones. Was told I could pick them up at the store every day since Friday and they are still not available. Feel like the agents tell you what you want to hear and then don't follow through with what they promised. Literally spent 3 hours today on the phone with an agent and he promised he would have the order for store pickup and then it was going to be shipped to the wrong address. Verizon even canceled the order without my knowledge, so close to switching providers.
~Jesse
Start a new topic or ask questions in the open forum.
