I ordered an on-demand video that did not work. The Verizon agent directed me to the online charge dispute form. It offers four reasons as to why you want to dispute the charge, but it won't allow you to actually select any of them.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.