We have called 100 times to Verizon customer service in billing department and they have been telling us that they will give us a "cortesy 1 time refund for the intallation fee" but no one has removed the charge from my bill. Customer service told me that they had opened a ticket on 8/10 and I would receive an email with the resolution on 8/15, but nothing so far! We have been calling them every day and they keep saying the same thing over and over that they will fix the issue, but no action has been taken by Verizon. I do not need a cortesy refund. The Verizon technician did not installed the router or the phone inside the house. He only installed the demark part of activation from the street pole to the house. He never enter my house! I'm cancelling Verizon due to unprofessional behavior from customer service staff and technician.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.