I have called many times, once in April to dispute the Mlb package, was told they would refund me the price and cancel the package. I get the May bill not only was I not credited the $199.00 for the Mlb package I was also charged for the Mayweather fight. I called again on May 21st was told they would once again refund me the $199.00 for the package but they could not refund me the 99.00 for the fight. According to them I orded it and watched it in the living room. Imposssible we where not home. Finally she agreed to refund me for half the price. I refuse to pay even half for something I did not order. I called again today because I was only refunded $99.50 for the mlb package not the $199.00 I was told I was getting and I am still being billed for the fight. Customer service told me she would credit me $40 and if I renew my service for 2 more years she can discount me more. What a joke, with this service why would I?? My patience is running thin. Please get this solved!!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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Please keep all correspondence regarding your issue in the private support portal.