Charged for Mayweather fight in error

I was charged $99.99 for the Maryweather fight on 5/2/2015 which I absolutely didn't order and didn't watch. I contacted customer service and they insist that I ordered it and refuse to credit my account. I was told that when you order pay per view there are 2 confirmations that you must accept in order to be charged. Really? Assuming I clicked on it by mistake, I NEVER would have accepted this!

There was only my husband and me at home and neither of us watch boxing - EVER!

At one point they offered me credit of $20 per month on my monthly service fee IF I agree to extend my contract by 24 months. I refuse to be conned into another 24 months! I just want them to credit the $99.99 to my account. Why should I be charged for something I didn't order!  Right is right and wrong is wrong. This is WRONG!

I told the supervisor Jay that I will be reporting this to the New York Public Service Commission. He stated that they will tell the PSC that they have a record of my order so they won't do anything about it.

There is something wrong with Verizon's billing system. Reading all the other complaints on this forum, I would think Verizon would look into the matter and correct the problem before they have a class action law suit on their hands.

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Re: Charged for Mayweather fight in error
Moderator Emeritus

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