Charged for On-Demand Movie I did not order

I, like other Verizon Customers who have posted on these threads, have been charged for a movie, in my case Dr. Dolittle, that I did not order (they claim it was ordered on April 19th at 8:41am).  In fact my wife and I were grocery shopping when I received the email invoice on my phone and Verizon customer service has confirmed the date and time of the purchase was exactly when we were outside of the home.  In my case, I am 100% sure I did not purchase this, in fact they say I watched the movie as well which DID NOT happen.  Just as disturbing as the mystery charge, customer service has told me, on three separate occasions, that I am wrong and that I definitely purchased the movie and watched it.  I cannot believe they are saying this with such conviction.  They said their equipment cannot be hacked (no company should ever say this because it is always possible).  After being referred to as everything short of a liar, I am going to file a complaint with the consumer protection agency and move my complaint to social media.  I don’t know what else to do.  My system has a security leak and I have to get it corrected.

Re: Charged for On-Demand Movie I did not order
Moderator Emeritus

Hi JBinPitt,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.